HUD's Web Management Operating Procedures

Section 2: General Procedures

C: Managing hud@work

HUD's intranet - called "hud@work" - is our internal website, available only to HUD employees. Our audience for hud@work is only HUD employees.

Like the Internet sites, hud@work has a standard template. Headquarters information is organized by Office. Field Information is organized by topic, and standard topics are used across the country.

Employee surveys, focus groups, and usability studies make clear that employees feel this way about hud@work:

• They want it to be simple
• They want it to be lean
• They don't want it to duplicate the Internet websites
• They want it to provide employee information about jobs, pay, benefits, and services; and they want it to provide basic information and tools that they need to do their jobs
• They want it to help them know what other employees are doing

HUD's intranet is a management tool and not an employee bulletin board; thus, you'll need to be thoughtful about the tone and content of your pages.

Even though hud@work is internal - only HUD employees can see it - it's still extremely important that everything on those pages is current and accurate. It's your job to make sure they stay that way.

Keep it simple; keep it clean; keep it employee-focused.

Departmental Web Team's Duties

• Template Design: The Departmental Web Team designs the template that is used throughout the website. Like the Internet front page, the design is based on:
  
  • HUD's mission and strategic goals
  • Laws, regulations, policies, and other requirements
  • Employee feedback through webmail, customer satisfaction surveys, and focus groups
  • Usability principles
  • Changing needs and priorities of the Department
    
• Front Page: Like the Internet front page, the hud@work front page is designed to showcase the most important information and services that employees need to do their jobs and teach employees how to navigate the website. The Departmental Web Team manages the front page and some other topic level pages.
  
• Department Level Pages: For the most part, Department level pages are managed by the organization having the most functional responsibility for the subject matter. Because so much of hud@work relates to how HUD operates (facilities, equipment, personnel, etc.), the Office of Administration owns many of the Department level pages.

Headquarters Office Pages

Headquarters office pages on hud@work are aimed at providing specific program or function news, tools (such as systems) that employees need, and contacts to help employees resolve problems and do their jobs.

Regional Pages

Regional pages provide important local information to help Field employees do their jobs. There are 5 regional topics on hud@work:

• Local news
• Local travel
• Customer service
• Management plans
• Library