HUD's Web Management Operating Procedures - Appendix I: Using The Web To Implement HUD’s Strategic Goals

Appendix I: Using The Web To Implement HUD’s Strategic Goals

E. Strategic Goal 5: Embrace high standards of ethics, management, and accountability.

Opportunities:

1. Promote/market information already on HUD's website by educating staff about its availability and publicizing it to HUD partners and the public through speeches, presentations, advertising, and other outreach efforts. Examples of specific information already available that supports this goal include:

• Employee information and training on ethics - http://hudatwork.hud.gov/po/c/ethics.cfm
• Employee information on management controls - http://hudatwork.hud.gov/po/f/risk/mancontrol.cfm
• Information on audits and investigations - http://hudatwork.hud.gov/po/g/
• Options for filing complaints with HUD
  • English
  • Spanish
• Options for contacting HUD for further information or assistance
  • English
  • Spanish

2. Ensure that "front desk" staff are aware of what's on the website, so they can provide better customer service.

3. Work with managers and staff throughout the organization to keep web content current and accurate, in compliance with Departmental policies.

4. Talk with local Ethics Officers and IG staff about ways to publicize the importance of good ethics (possibly including specific examples or case studies).

5. Promote ethics training on the web.