HUD's Web Management Operating Procedures - Appendix I: Using The Web To Implement HUD’s Strategic Goals

Appendix I: Using The Web To Implement HUD’s Strategic Goals

B. Strategic Goal 2: Promote decent affordable housing

Opportunities:

1. Promote/market information already on HUD's website by educating staff about its availability and publicizing it to HUD partners and the public through speeches, presentations, advertising, and other outreach efforts. Examples of specific information already available that supports this goal include:

• Renters' Kit
  • English
  • Spanish
• Housing counseling
  • English
  • Spanish
• Tenant information
  • English
  • Spanish
• Homeownership vouchers
  • English
  • Spanish
• Information for PHAs and Tribes
  • English
  • Spanish
• Information for landlords
  • English
  • Spanish
• Fair housing
  • English
  • Spanish

2. Promote the advantages of renting properties to voucher holders, particularly in cities/states lacking affordable housing.

3. Create a section on "developing affordable housing," to include federal, state, and local funding programs.

4. Showcase espanol.hud.gov whenever promoting HUD's rental assistance programs, and inform HUD partners - such as PHAs - about the information available from HUD's Spanish website

5. Encourage PHA Directors/leaders to attend HUD Web Clinics and Web Conferences so they can create good websites that both inform current and potential residents and provide services online.

6. Mail out the list of suggestions for PHA websites that has been developed by the Departmental Web Team.

7. Enhance/improve information for tenants of public and assisted housing to include such information as how to develop good credit, how to maintain their apartments, and how to resolve problems with their project managers, citing local resources where possible.

8. Enhance/improve information for property managers, to include good stories about successful public and assisted housing properties and tips for making their properties more tenant-friendly.

9. Seek opportunities to meet with/speak to PHA directors to encourage them to use the web to serve their customers (e.g., do presentations at state meetings).

10. Do a webcast on local rental programs and opportunities

11. Create a discussion room so people seeking affordable housing can exchange tips and interact with knowledgeable HUD staff

12. Use realtime chat technology to respond to questions from people looking for affordable housing

13. Use the kiosk LED feature to promote affordable housing opportunities