Attachment D - Web Task Force

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May 19, 2000

Summary of Responses to Survey of Headquarters Web Managers (7 Surveys Received)

1. How much time do you spend on your web duties now? (either hours per week or overall percentage)

2. Are you able to get all your web duties done in that amount of time?

• Very difficult to juggle web and non-web duties
• I do what I can in the time I have

3. If not, what duties are you neglecting?

4. Do you think those duties are important?

5. Are there others in your organization (HUD staff, contractors) who are assisting you with your web duties? If so, how many, what are they doing, and how much time are they spending on web efforts?

6. Do you get good support from managers and other people in your office, in regard to your web duties? If not, what needs to be better?

7. Have you been given sufficient training to do your Web Manager job? If not, what additional training do you need?

8. Have you been given sufficient equipment (software, computers, etc.) to do your job? If not, what additional equipment do you need?

9. President Clinton has issued a directive to Federal agencies to create "electronic government," and Congress has passed the Paperwork Elimination Act which requires Federal agencies to put their business processes online, within the next 3 years. Basically, that means we need to be able to operate "online," both internally and externally. What do you think we need to do at HUD to achieve that goal?

Responses:

• Integrate adaptable internal systems first
• Improve the capacity of the servers
• Hire staff and contractors not only to make technical changes but also cultural changes - the web needs to be part of discussions of new and changing processes as they happen - not after the fact
• We have a grants management process in the works that will achieve the objectives in that area - not sure what else HUD could do
• Budget for electronic government

10. What recommendations do you think this Task Force should make to the Deputy Secretary?

Responses:

• Continue to educate HUD staff
• Web sites should be user-friendly...little emphasis on organization and bureaucracy· Keep technology advancement a top priority at HUD
• Web manager duties need to be integral part of a job description - not just tacked on· Full-time web managers in large HQ program offices
• Better system to handle e-mail to web managers
• Better communication between program areas so there isn't duplication of effort· More business processes online
• More resources for helping the web managers
• Education, training, open minds, mandatory management support, training for managers and appointees on value of the web
• The CIO should outline the strategy pertinent to web operations
• Create a training curriculum to improve staff skills· Assure that new IT initiatives provide for online business processes and retrofitting of existing sytems as well as new ones should incorporate e-gov requirements