HUD Web Publication Standards and Style Guide - Appendix E: State Page Rules

General Rules

1. Templates

• Every state will follow the same template and format.
• Changes to the template/format must be vetted and agreed upon by ALL Regional Web Managers, and approved by the Departmental Web Manager for Field Operations, before they can be implemented.
• Only the Departmental Web Manager for Field Operations can instruct the contractor to make changes to the state page template.
• Anyone who has suggestions for new or revised content should send it to the Departmental Web Manager for Field Operations, who will coordinate it with the Regional Web Managers.

2. Content

• The center section of the topic level pages is to be used only for inherently local information - links ONLY should go to local (within that state) resources or to specific local content on national websites.
• New content should not duplicate existing content. Use links instead.
• Any content related to program policy must be vetted with the appropriate Headquarters program office to ensure it doesn't duplicate existing content and that it is accurate.

3. Page titles: All sections of the state pages – whether topic or lower level pages - must use the title convention:

Title: State Name (e.g., Homebuying: Florida)

4. Departmental links: Critical links to key Departmental information will go in the More from HUD box on the right. These links will be standard for all states.

5. Outside links:

• National non-HUD links should be submitted to the Departmental Web Manager for Field Operations, to be considered for the Departmental pages.
• In exceptional cases, national links to outside websites may be featured on both topic level pages and second level pages, in a box labeled Links. However, two conditions must be met before that happens:
  • The national links used must be agreed upon by the entire group of Regional Web Managers and approved by the Departmental Web Manager for Field Operations, and
  • There also must be a box or listing of appropriate links to national pages on HUD's website, again, agreed upon by the entire group and approved by the Departmental Web Manager. The reason for this requirement is that we don't want to send our audience off HUD's website, without being aware of all that HUD has to offer on the subject.

6. Good stories: On each topic level page, you have the option to spotlight a "good story" - success stories showcasing specific uses of HUD's programs and other innovative programs. If possible, you should have a "good story" on each topic level page. See Appendix F for more on good stories.

7. "Turning off" content: On each of the topic level pages, you may "turn off" a sub-topic in the center section until you have enough local information to make it viable. For example, if you can't find any local information on food banks, you can turn off that sub-topic on the homeless page.

8. Using links to national websitesfor local info: In some instances, the group may decide to link to the local information on a specific national website, for all states. In those cases, everyone will use the same link text.

• If for some reason that site does not provide content specific to a certain state, it is better to turn off the text than to direct it to a different URL and cause confusion to people who review more than one state page. In this case, use different text to point to the more helpful link.
• You may create an intermediary page if that would make your content more usable, as long as the originally intended URL is included on the new page.

9. Use links: Use links whenever you can – if you can find a website that is maintaining valuable information, use that link rather than try to maintain that information yourself. If you want to list addresses and phone numbers of homeless shelters in a state, for example, it is much more efficient to link to a state website that is maintaining that data than to try to collect and post the data yourself. It will be very time-consuming to keep those addresses and phone numbers current and accurate. Using links will save you time in verifying web content each quarter, it will save the contractors' time in doing constant updates, and it serves the audience just as effectively because they get the info they need.

10. Creating sub-level pages: Follow good usability practices. If your content will be more usable by breaking into 2 nd or 3 rd level pages so links are better organized, that's fine.

• All subordinate pages must follow all applicable rules.
• You must notify all of the other Regional Web Managers and the Departmental Web Manager for Field Operations when you introduce any variations from the template (e.g., new kinds of information, new second, third, forth level pages, etc.) so that the group can decide if this is something that everyone might want to do .
• Do not develop new sections to take the place of mandatory sections that have been agreed upon by the group.

11. Photos must be sent to the contractor to edit and turn into thumbnails.

• The contractor will maintain a photo directory for each Web Manager from which they can select photos for features, etc.
• Web Managers do not prepare and insert their own photos.

Rules for the Front Page (/index)

12. In general, the front page is the "message" page – the page that Regional Directors and Public Affairs Officers can use to promote the Department's major initiatives and strategic goals.

• Be sure to feature our "killer content" topic based "snippets" on homeownership and renting issues.

13. Features are news items or good stories, each no more than one short paragraph in length. You may use a thumbnail photo in one or more features. You also may incorporate a link to other information or additional information on the same topic.

• Features can be used to promote new initiatives or events, such as a visit by the Secretary, National Homeownership month, etc.
• Each month, all states will have at least one feature highlighting a homeownership or renting snippet of important audience interest – "killer content."
• Features should include a header plus no more than 6 lines of text and a link to more information.
• Links to more information should be at end of the feature paragraph
• As a rule, your features section should end with enough space to show the word "Highlights" and the first highlight link, within the first screen (at 800X600).

14. Highlights are links to current "hot topics" such as NOFAs, training opportunities, grant announcements for the state, and other timely information. These should change routinely.

• During the period when many grants are being announced, all state pages will have "grant announcements" as the first highlight (by agreement with the Headquarters Public Affairs Office).
• Some other highlights - links to Supernofa, Faith-based toolkit links, etc. – use common text
• Other specific highlights are not standardized (mandatory)
• Highlights must fit on one line. Do not use teasers on highlights.
• Use no more than 10 highlights.

15. Quick Links boxes list links to some of your most requested information – these can change regularly.

• The quick links box is below Photo Gallery box
• Do not use the quick links box to link to specific program office sections. The Assistant to the Deputy Secretary for Field Policy and Management has ruled that website visitors – like visitors to HUD offices – are to come through the FPM contacts.
• Like highlights, quick links must fit on one line, must not have teasers, and must be limited to 10 or fewer.

16. "Photo Gallery" showcases good things happening because of HUD programs.

• Normally, there is one thumbnail photo in the "Photo Gallery" box.
• Photo Gallery boxes must use the general statement ("see how HUD funds benefit your community") and can list as many as 3 cities or counties

Rules for the Homeownership Topic

17. Getting Started section:

• Mandatory links/teasers:
  • Housing counseling agencies: http://www.hud.gov/local/xx/homeownership/hsgcounseling.cfm
    Note: If you do not have a Housing Counseling 3rd level page, link directly to the listing of housing counseling agencies for your state at http://www.hud.gov/offices/hsg/sfh/hcc/states/xxxxxxxxxx.txt
  • Predatory lending: http://www.hud.gov/local/xx/homeownership/predatorylending.cfm
• Optional link (if including, use standardized teaser):
• Education: http://www.hud.gov/local/xx/homeownership/eduprgms.cfm

18. Buying a Home section:

• Mandatory links/teasers:
  • Assistance programs: http://www.hud.gov/local/xx/homeownership/buyingprgms.cfm
  • HUD homes for sale
  • Homeownership vouchers: http://www.hud.gov/local/xx/homeownership/hsgvouchers.cfm

19. Owning and Maintaining Your Home section:

• Mandatory link/teaser:
  • Home repairs: http://www.hud.gov/local/xx/homeownership/hometips.cfm
  • Avoiding foreclosure: http://www.hud.gov/local/xx/homeownership/foreclosure.cfm

20. Other State Resources section:

• Mandatory links/teasers:
  • Legal assistance: http://www.hud.gov/local/xx/homeless/legalaid.cfm
  • Help with your utility bills: http://www.hud.gov/local/xx/renting/energyprgms.cfm
  • Disaster relief and emergency assistance: http://www.hud.gov/local/xx/library/disasterrelief.cfm
  • Health and environmental information: http://www.hud.gov/local/xx/library/healthandenviron.cfm
  • Rural housing programs
• Optional links (if including, use standardized teaser):
  • Housing resources for seniors: http://www.hud.gov/local/xx/homeownership/seniors.cfm

21. More from HUD box:

• Homebuyer's kit: http://www.hud.gov/buying/index.cfm
• How much home can I afford? http://www.ginniemae.gov/2_prequal/intro_questions.asp?Section=YPTH
• Mortgage insurance programs: http://www.hud.gov/buying/insured.cfm
• How to buy a HUD home: http://www.hud.gov/offices/hsg/sfh/reo/reobuyfaq.cfm
• FHA mortgage limits: https://entp.hud.gov/idapp/html/hicostlook.cfm
• Settlement and closing costs: http://www.hud.gov/offices/hsg/sfh/res/sfhrestc.cfm
• More about owning a home: http://www.hud.gov/initiatives/homeownership/index.cfm
• Home improvements: http://www.hud.gov/improvements/index.cfm
• Refinancing home mortgages: http://www.hud.gov/buying/refinance.cfm
• Reverse mortgages: http://www.hud.gov/offices/hsg/sfh/hecm/rmtopten.cfm
• Help save my home: http://www.hud.gov/offices/hsg/sfh/econ/econ.cfm
• Approved mortgage lenders: http://www.hud.gov/ll/code/llplcrit.html
• Mortgage calculator: http://www.ginniemae.gov/ypth/index.asp?Section=YPTH
• Fair housing: http://www.hud.gov/offices/fheo/promotingfh/atyourservice.cfm

22. Links box:

• Compare mortgage rates: http://www.federalreserve.gov/pubs/mortgage/mortb_1.htm
• Loan programs for veterans: http://www.homeloans.va.gov/

23. Housing Counseling (sub-page): This page provides information on HUD-approved housing counseling agencies as well as similar programs. Some local governments or other entities offer housing counseling; and though they may not be "HUD Approved", they may provide good housing counseling options.

• Top section: mandatory link/teaser (if including page): HUD-approved housing counseling agencies: http://www.hud.gov/offices/hsg/sfh/hcc/states/xxxxxxxxxx.txt
• Other Housing Counseling Services and Resources section: If you do not have any information for this section, page is optional. If you would like to use page and include links, links and teasers are optional. (If not including this page, link directly from Homeownership topic page to listing of housing counseling agencies in your state-- http://www.hud.gov/offices/hsg/sfh/hcc/states/xxxxxxxxxx.txt.)
• More from HUD box: Housing counseling for Native Americans: http://www.codetalk.fed.us/OLG_homebuycounsel.html

24. (Homeownership) Education (sub-page). Page is optional. If including page, the following link/teaser is mandatory: Homeownership assistance programs: http://www.hud.gov/local/xx/homeownership/buyingprgms.cfm

• More from HUD box:
  • Tips for homeowners: http://www.hud.gov/buying/index.cfm
  • Mortgage calculator: http://www.ginniemae.gov/ypth/index.asp?Section=YPTH

25. Predatory Lending (sub-page): This page provides local resources on predatory lending, discrimination, fair housing assistance providers, and any other fair housing information. All center links are optional depending on the resources available in each state, but at a minimum, a link to legal assistance should be included: http://www.hud.gov/local/xx/homeless/legalaid.cfm

• More from HUD box:
  • More on predatory lending: http://www.hud.gov/offices/fheo/lending/predatory.cfm
  • Homebuyer rights – RESPA: http://www.hud.gov/offices/hsg/sfh/res/respa_hm.cfm
• Don't Be a Victim of Loan Fraud: http://www.hud.gov/offices/hsg/sfh/buying/loanfraud.cfm

26. Assistance Programs (sub-page): This page lists programs that promote/assist homeownership and/or are homebuyer training programs - sort information by city/town and/or county, if possible.

• Statewide and Regional Programs section:

  	Mandatory links/teasers: Homeowner education programs (if you have the page to link to): http://www.hud.gov/local/xx/homeownership/eduprgms.cfm
  	U.S. Department of Agriculture Rural Housing Programs by City/Town section - optional
  	Wording for both subheadings is optional

• More from HUD box:

  	American Dream Downpayment Initiative: http://www.hud.gov/offices/cpd/affordablehousing/programs/home/addi/
  	Homebuyer's kit: http://www.hud.gov/buying/
  	Fair housing: http://www.hud.gov/offices/fheo/
  	Mortgage calculator: http://www.ginniemae.gov/ypth/index.asp?Section=YPTH
  	Homebuyer rights – RESPA: http://www.hud.gov/offices/hsg/sfh/res/respa_hm.cfm

• Links box:

  	Homebuying steps: http://www.freddiemac.com/corporate/buyown/english/preparing/right_for_you/index.html
  	Find a mortgage lender: http://www.fanniemae.com/homebuyers/homepath/index.jhtml?p=Homepath
  	Loans for veterans: http://www.homeloans.va.gov/

27. Homeownership Vouchers (sub-page): This page either links to a list of all PHA's and/or lists housing agencies that are participating in this program. Making the voucher available for homeownership is the decision of the PHA, not HUD.

• Listing of "current participants" is optional.
• More from HUD box: Questions about vouchers: http://www.hud.gov/offices/ pih/programs/hcv/homeownership/

28. Home Repairs (sub-page)

• Top section: Mandatory links/teasers:
  • Veterans Affairs Regional Loan Center
  • USDA Rural Development Office
  • Programs by City/Town: Listing of city/town links to programs is mandatory. Places to begin searching for links to programs:
    • CDBG Contacts ( http://www.hud.gov/local/xx/community/cdbg/)
    • Home Contacts ( http://www.hud.gov/local/xx/community/home/)
    • Websites of HUD Partners ( http://www.hud.gov/local/ xx/community/partnerwebsites.cfm)
    • SF Approved Nonprofit Roster – select those approved for secondary financing ( http://www.hud.gov/offices/hsg/sfh/np/np_hoc.cfm)
  • Other Local Resources section: optional
  • More from HUD box:
    • Home improvement programs: http://www.hud.gov/improvements/index.cfm
    • Reverse mortgages: http://www.hud.gov/offices/hsg/sfh/hecm/hecmhome.cfm

29. Avoiding Foreclosure (sub-page)

• Mandatory links/teasers:
  • Housing counseling agencies: (links to either level page at http://www.hud.gov/local/xx/homeownership/hsgcounseling.cfm or directly to housing counseling agency list at http://www.hud.gov/offices/hsg/sfh/hcc/states/xxxxxxxxxxx.txt if you do not have a 3 rd level page)
  • Consumer Credit Counseling Service (name of organization in your state)
  • Veterans Affairs Regional Loan Center
  • Legal assistance: http://www.hud.gov/local/xx/homeless/legalaid.cfm
  • Add foreclosure laws if can find for state.
• More from HUD box:
  • How to avoid foreclosure: http://www.hud.gov/foreclosure/index.cfm
  • Help save my home: http://www.hud.gov/offices/hsg/sfh/econ/econ.cfm

30. Housing Resources for Seniors (sub-page): optional.

• Mandatory links/teasers:
  • U.S. Administration on Aging's ElderWeb (drilled down to state): http://elderweb.com
  • Housing counseling agencies: (link to either level page at http://www.hud.gov/local/xx/homeownership/hsgcounseling.cfm or directly to housing counseling agency list at http://www.hud.gov/offices/hsg/sfh/hcc/states/xxxxxxxxxxx.txt if you do not have a 3 rd level page)
  • Discounted utility rates: http://neaap.ncat.org/programs/lowincome/xx-li.htm
  • Legal assistance: http://www.hud.gov/local/xx/homeless/legalaid.cfm
• More from HUD box:
  • Information for senior citizens: http://www.hud.gov/groups/seniors.cfm
  • Reverse mortgages: http://www.hud.gov/offices/hsg/sfh/hecm/hecmhome.cfm
• Links box:
  • FirstGov for seniors: http://www.firstgov.gov/Topics/Seniors.shtml
  • Eldercare Locator: http:// www.eldercare.gov/Eldercare/Public/Home.asp
  • SeniorResource.com: http:// seniorresource.com/
  • ElderWeb directory: http:// www.elderweb.com/
  • AARP housing options: http://www.aarp.org/life/housingchoices/
  • AARP reverse mortgages: http://www.hecmresources.org/requests.cfm
  • Home modification resources: http://www.bsu.edu/wellcomehome/

Rules for the Rental Help Topic

31. Top Section

• Mandatory links:
  • Search for a subsidized apartment: Link to section 8 search - (http://www.hud.gov/sec8/sec8.cfm)
  • PHAs in state Link directly to the PHAs in your state from the HQ page (PIC) - (http://www.hud.gov/offices/pih/pha/contacts/index.cfm)
  • Contact a housing counseling agency: Same link as under "buying" - (http://www.hud.gov/local/XX/homeownership/hsgcounseling.cfm).
• Optional links:
  • Links to PHA websites: Collaborate with the local Public Housing office to create a page of PHA websites and/or email addresses in each state.

32. Other state resources section

• Mandatory links:
  • Tenant rights, laws & protections – linked page
  • Help with your utility bills - linked page
  • Find rural units for rent - link directly to your state in the USDA rural apartment search - ( http://rdmfhrentals.sc.egov.usda.gov/RDMFHRentals/select_state.jsp)
  • Independent living centers - link directly to your state from the ILRU clearinghouse ( http://www.ilru.org/jump1.htm)
• Optional links:
  • Emergency rental assistance - external link
  • State housing finance commission - external link
  • State office of community development - external link
  • LIHTC apartment search - link ( http://lihtc.huduser.org/)
  • Apartment finder (only if HUD-sponsored or -funded)

33. More from HUD box is standard for all states and contains the following links:

• Fair Housing
• Renter's checklist
• What are Housing Choice Vouchers?
• Income limits
• Landlords
• Tenants
• Senior citizens
• People with disabilities

34. Help with Your Utility Bills (sub-page): All center links optional depending on the resources available in each state, but at a minimum should link to utility companies and any state energy info, rebates, payment help, etc.

• Links box is standard for all states and contains the following links:
  • Energy Star (http://www.energystar.gov/)
  • Energy-saving tips (http://www.eere.energy.gov/)
  • Home Energy Saver (http://www.homeenergysaver.lbl.gov/)

35. Tenant Rights, Laws and Protections (sub-page): All center links optional depending on the resources available in each state. Where available include links to state landlord/tenant laws, Attorney General, and Legal assistance

• Make sure the phone number in the Need Help section is that of the local Fair Housing Hub for that state.
• More from HUD box is standard for all states and contains the following links:
  • Renter's Kit
  • Homebuyer's Kit
• Links box is standard for all states and contains the following links:
  • Fair Housing Accessibility First (http://www.fairhousingfirst.org/)
  • FairHousingLaw.org (http://www.fairhousinglaw.org)
  • Americans with Disabilities Act: (http://www.usdoj.gov/crt/ada/adahom1.htm)
  • National Consumer Law Center ( http://www.consumerlaw.org/)

Rules for the Library Topic

37. The Research sub-page includes data about the State: State/local statistical data, income limits, fair market rents, etc.

38. Archived features and good stories is a link to a directory of said stories sorted by date and/or topic.

39. The third bulleted item, News releases, is optional if you have no news releases in the state. If used, link to a page listing all news releases in the state, by date, including all "old" releases.

40. The fourth bulleted item, Grant Announcements, is mandatory and links to a page listing all grant announcements in the state, by date, including all old announcements.

41. The 5th and 6th bulleted items, Disaster relief and emergency assistance and Health and environmental information are mandatory, as is the teaser line for the 6th bulleted item ("keep your home and family safe and healthy").

• Disaster relief/emergency assistance is a sub page of State/local resources for victims of disasters and/or those who may need emergency assistance. Can cover information about emergencies common to that state: floods, tornados, earthquakes, hail storms, forest fires, etc.
• Health and Environmental Advisories describes and provide resources on local health and environmental issues. Health examples might include mold, lead paint, meth labs, faulty wiring, bad wells, etc. Environmental issues might include present or former EPA sites, links to FEMA for flood plain maps. Sources of information: State environmental office, State Dept of Social & Health Services (DSHS), Regional Environmentalist, research and sharing of ideas.

42. All specific items under the Frequently Requested Info heading are optional

• Must contain no more than 10 bulleted items.
• No teasers
• Each item must be limited to a single line.
• These items are just what they are called – links to local information that is requested by people most often.

43. All items in the More from HUD box are set in the template and may not be changed - no additions; no deletions.

Homeless

44. Homeless Topic Page

• In Search for Services , a link may be added to clearinghouses or single points of contact if the state has such a service.
• In Are you at risk of losing your home? Housing counseling links to the local housing counseling page or to the state portion of the HUD-approved list if no local page is available.
• Emergency rental help - link to a list of agencies that provide short-term, emergency rental and mortgage payment assistance.
• Avoiding foreclosure links to the local page on this topic.

45. In Other State Resources (all links are mandatory except for Jobs and Job Training)

• Help with your utility bills: link to the local page on this topic
• Food banks: deep link to the state information on the Second Harvest website e.g.: www.secondharvest.org/zip_code.asp?s=48&z=&st=AR&x=4&y=6
• Food stamps: deep link to the state information on USDA's site e.g.: http://www.fns.usda.gov/fsp/outreach/states/arkansas.htm
• Homeless service groups: link to the state Continuum of Care contacts list currently maintained by CPD at http://www.hud.gov/offices/cpd/homeless/programs/cont/coc/ar/index.cfm
• Legal assistance: link to local page on this topic
• Social Security offices: deep link to SSA's website for the state e.g.: http://www.ssa.gov/dallas/state_ar.html
• Homeless veterans - deep link to the National Coalition of Homeless Veterans e.g.: http://www.nchv.org/network_by_state.cfm?State=AR&Display=Arkansas
• United Way - deep link to United Way's browsing page e.g.: http://national.unitedway.org/myuw/local.cfm?id=browsecities&zip=00000&abbr=AR&app=
• Jobs and job training (optional page) link to list of local job training and job placement sites

46. More from HUD box contains:

• For the homeless link to the national homeless information page at http://www.hud.gov/homeless/

47. Links box

• Medicaid link to HHS's page at http://www.cms.hhs.gov/medicaid/consumer.asp

48. Volunteer (sub-page)

• The first two links on this page are standard: homeless service groups and Points of Light. The link for homeless service groups can be deleted if it is found that no applicable resources are found for a given State. Intro teaser is standard.
• More from HUD box contains:
  • Volunteering
  • Helping the homeless
  • Links box
  • ServiceLeader.org

Rules for the Local Newsroom Topic

49. The audience for this page is the news media. You should consult regularly with your Public Affairs Officer about the content for this page.

50. Center Column

• Features/good stories: again, these are brief – normally no more than one paragraph – blurbs about major initiatives, events, and success stories that HUD wants to call to the attention of the press. (optional)
• Highlights: some of the specific highlights used are standard (mandatory). You can turn off a mandatory item if a specific state does not have content for such a page. There are some highlights also that, when used, should use the same text and URLs (e.g., links to Supernofa). The Web Manager has flexibility to use other highlights when deemed necessary.
• News releases -- Coordinate these through Regional Public Affairs Officer. (link to templated sub-page is mandatory) http:www.hud.gov/local/xx/news/localnews.cfm
• Archived features and good stories - (templated sub page is mandatory and works off of Library) http:www.hud.gov/local/xx/library/archivedstories.cfm
• Grant announcements -(link to templated sub page is mandatory) http://www.hud.gov/local/xx/news/grantannouncements.cfm
• Calendar of events -- What is happening in your state/program area? List training for partners, project openings, partner meetings, etc. (optional) http://www.hud.gov/local/index.cfm?state=xx&topic=calendar
• HUD offices in State (link to templated sub page is mandatory) -http://www.hud.gov/local/index.cfm?state=xx&topic=offices
• Press partners - join our mailing list (optional) http://www.hud.gov/subscribe/localmail.cfm

51. Regional Director box

• Photo of your RD (optional). Note: we are not posting photos of Field Office Directors at this time.
• Director's office – link to your regional office local contact page (mandatory) http://www.hud.gov/local/index.cfm?state=xx&topic=offices

52. More from HUD (mandatory)

• National HUD newsroom: http://www.hud.gov/news/index.cfm
• HUD priorities: http://www.hud.gov/initiatives/index.cfm
• Public service announcements: http://www.hud.gov/webcasts/archives/pubservice.cfm
• About HUD: http://www.hud.gov/about/index.cfm
• Submitting a FOIA request http://www.hud.gov/offices/ogc/foia/index.cfm

Rules for the Local HUD Offices Topic

53. Local HUD Offices page must reflect the policy direction from the Assistant Deputy Secretary for Field Policy and Management that – just as those who come to a HUD office are directed through FPM staff – the web page contact information takes both citizens and partners through the FPM staff.

• Contact the Director's Office goes to a page that also is a standard template. The template includes
  The address(es) and phone number(s) of the local office(s) in the state,
  Email link to the Web Manager mailbox for the state,
  Box with information about the Regional Director, including bio and contact info;
  Office hours
  Map to the office(s)
• Links to the program offices in that region: link to pages for local program content for that state/region. These are templates that should be maintained by the local program staff.
• Link to the locations of kiosks: http://www.hud.gov/library/bookshelf11/kiosk/kskalpha.cfm
• Toolkit for faith-based and community organizations: links to the page for your region. This is a template. This page should be maintained by the Regional FBCI coordinator.
• Toolkit for farmworker/colonias practitioners: links to the page for specific states in your region (does not apply for all states). This is a template. This page should be maintained by the appropriate SW Border/farmworker specialist outstationed from ODOC.

54. Program Office Pages:

• These templates are created with the HQ program office and must be approved by the HQ program manager before we use them. Subsequent changes must be vetted with the program manager before they are implemented.
• On the program office pages, anything in the main topic section must be inherently local information.
• Links for Single Family Housing go to the local HOC page.

55. Community Planning and Development - Web Manager has the option of adding a 'highlights' section at the bottom center

Rules for the Common Questions Topic

56. Link directly to the national common questions page