Single Family Servicing

The goal of Single Family Servicing is to work with FHA homeowners and their lenders to avoid foreclosure. Single Family staff also provides direction and training to mortgage lenders, servicers, and Housing Counseling Agencies, who are then better able to assist homeowners.

Requests for Partial Claim Payoffs and Subordination Checklists

Borrowers, Lenders, and third parties with authorization (Title Companies; Attorneys etc.) may create accounts to request and receive their documentation online, upload documents and other activities, through the SMART Integrated Portal.

Requests for Extensions and Variances

Payoff Instructions for Partial Claims - Online Payments (Preferred Method)

• Title Company, Bankruptcy Trustee, Attorney, Borrower payments may be submitted via Pay.gov - Single Family Notes Non-Lender Entry Form. Instructions can be found on the pay.gov website.
• FHA Servicer or Holder payments click here for instructions.

Payoff Instructions for Partial Claims - Pay by Mail (if paying online is not an option)

• Must be in the form of a cashier's check, escrow check or certified funds
• A copy of the payoff letter must be included with the funds
• Make check payable to HUD and mail to:

ISN Corporation
Attn: PARTIAL CLAIM CASH MANAGEMENT
2000 N Classen Blvd, Suite 3200
Oklahoma City, OK 73106

NOTE: To ensure service quality, only ONE case number per request will be accepted. Please include “Partial Claim” in the subject line of your email request.

HUD FHA Self Service Portal for Home Equity Conversion Mortgage Borrowers

The HUD FHA Self Service Portal (SSP) makes it easy for Home Equity Conversion Mortgage (HECM) borrowers to submit annual compliance documents, which include proof of paid property taxes, annual occupancy certification forms, and property insurance declaration documents. HECM Borrowers may also request a monthly statement, a payoff statement, funds from their line of credit (if applicable), or submit a third-party authorization form.

• Enroll at https://answers.hud.gov/hudselfservice/s/user-registration?screenSelector=reverse
• E-mail answers@hud.gov. Emails and phone messages will be responded to during normal hours of operation, 8:00 AM to 8:00 PM (Eastern), Monday through Friday on all non-Federal holidays.
• Call 1-800-CALLFHA (1-800-225-5342). People with hearing or speech impairments may reach this number by calling the Federal Relay Service at 1-800-877-8339.

*Note: the HUD FHA SSP is currently only available to HECM borrowers. Other parties may continue to submit documents on behalf of borrowers via email to answers@hud.gov.

For general information related to TRS, Data, SFDMS Reporting, Partial Claim, Subordination and Release requests, contact the FHA Resource Center:

• E-mail answers@hud.gov. Emails and phone messages will be responded to during normal hours of operation, 8:00 AM to 8:00 PM (Eastern), Monday through Friday on all non-Federal holidays.
• Call 1-800-CALLFHA (1-800-225-5342). People with hearing or speech impairments may reach this number by calling the Federal Relay Service at 1-800-877-8339.

All Single Family Servicing general mail:
U.S. Department of Housing and Urban Development
Denver Homeownership Center
1670 Broadway, 21st Floor
Denver, CO 80202