Secretary's

Priority

Priority

Goal

(Baseline)

(Source)

(Type of Measure)

Status

Create an Environment that Supports Teamwork and Organizational Excellence

Break the "Glass Ceiling" to help the Department "... look like America."

Increase the representation of women, minorities, and persons with disabilities at all managerial and supervisory levels, in accordance with AEP.

Increase the representation of women at the Senior Level by 1. (FY 1996 change = 0.)

09/30/97 (Output)

(C) Hired one women at the senior level.

Increase the representation of minorities at the Senior Level by 1. (FY 1996 change = 0.)

09/30/97 (Output)

(C) Hired one minority at the senior level.

Increase the representation of persons with disabilities at the Senior Level by 0. (FY 1996 change = 0.)

09/30/97 (Output)

(C) There were no person with disabilities hired at the senior level.

Increase the representation of women at the Mid Level by 0. (FY 1996 change = 2)

09/30/97 (Output)

(C) There were no women hired at the mid-level.

Increase the representation of minorities at the Mid Level by 0. (FY 1996 change = +2.)

09/30/97 (Output)

(C) There were no new hires of minorities at the mid-level.

Increase the representation of persons with disabilities at the Mid Level by 0. (FY 1996 change = 0.)

09/30/97 (Output)

(C) There were no persons with disabilities hired at the mid-level.

Valuing the HUD Employee

Implement at least one activity of the Office's Diversity Action Plan in each of the components related to Leadership, Accountability, Community Acceptance, Personnel Administration, and Training

Leadership activity implemented.

09/30/97 (Output)

(C) Opened management meetings to all status employees.

Accountability activity implemented.

09/30/97 (Output)

(C) Customer satisfaction survey - review of results.

Community Acceptance activity implemented.

09/30/97 (Output)

(C) Developing a mentoring program for qualified small businesses to become approved Ginnie Mae Issuers.

Personnel Administration activity implemented.

09/30/97 (Output)

(C) Promoted upward mobility employee to the target grade.

Training activity implemented.

09/30/97 (Output)

(C) Series of training/seminars on Ginnie Mae's systems and tools at the business center. Supported participation in diversity and cross-cultural events.

 Secretary's

Priority

Priority

Goal

(Baseline)

(Source)

(Type of Measure)

Status

Create an Environment that Supports Teamwork and Organizational Excellence

Implement an Effective EEO Complaint Processing Program

Promptly and efficiently process EEO allegations and complaints.

Reduce incidence of new EEO Complaints by resolving 60% of EEO Counselor contacts made during FY 1996. (FY 1996: contacts = 0, complaints filed = 0, cases resolved = 0.)

09/30/97 (Output)

(C) There were no complaints in FY 1997.

Ensure compliance with EEO Statutes through impartial, fair, and early resolution of discrimination allegations and through prompt and efficient processing of EEO complaints.

Reduce aged case inventory Department wide by settling 50% of EEO Complaints filed prior to the beginning of FY 1996 (Current caseload = 0.)

09/30/97 (Output)

(C) There were no complaints in FY 1997.

Effectively manage the current EEO Complaint caseload by meeting established timeframes on 90% of Report of Investigation (ROI) (received after 10/01/96) reviews and resolution attempts, and settling 33% of cases. (Current settlement rate = 0.)

09/30/97 (Output)

(C) There were no complaints in FY 1997.

Immediately implement remedies and disciplinary actions resulting from findings of discrimination and notices of questionable practices.

09/30/97 (Output)

(C) There were no complaints in FY 1997.

 Secretary's

Priority

Priority

Goal

(Baseline)

(Source)

(Type of Measure)

Status

Make Homeownership a Reality for More Americans

Help lower mortgage interest rates for homebuyers using Federal Government Housing credit.

Expand liquidity of funds available for FHA and VA backed mortgages, thereby lowering mortgage rates for homebuyers using Federal credit. (97 A-11)

Maintain or lower the favorable spread between financing costs paid by homebuyers using Federal credit and those of conventional borrowers.

09/30/97 (Outcome)

(C) Targeted lending and multifamily small projects. During fiscal year 1997 Ginnie Mae issued $1.3 billion of Targeted Lending Initiative pools representing 15,758 loans in targeted urban areas.

Percentage of FHA and VA single family mortgages securitized annually. (FYs 1995 and 1996 = 95%) (97 A-11)

Maintain 95% rate of securitizing FHA and VA loans.

09/30/97 (Output)

(C) FY 1997 = 98%.

Percentage of FHA and VA multifamily mortgages securitized annually. (FY 1995 = 40%, FY 1996 = 41%) (97 A-11)

Increase and maintain percentage of multifamily mortgages securitized by 10% from FY 1995 to FY 1997.

09/30/97 (Output)

(C) FY 1997 = 81%.

Additional income from multi-class security credit enhancement. (FY 1995 = $23,336; FY 1996 = $15,006; FY 1997 = $16,831) (97 A-11)

Continue to develop and expand multi-class security product.

09/30/97 (Output)

(C) Announced three new products: Re-Remic, Callables and MX Remics. Under changing economic and market conditions, a range of products will allow Ginnie Mae to better satisfy investor needs and thus improve the value of Ginnie Mae MSB. This will increase demand for federally insured and guaranteed mortgages backing Ginnie Mae MSB and will transfer economic benefits resulting from lower interest rates to low- and moderate-income American homebuyers.

Amount of funding in underserved communities. (97 A-11)

Increase lending in distressed communities by 10% conducting training seminars for potential new issuers.

09/30/97 (Output)

(C) Lending in targeted areas increased 12.4% over benchmark period and 11.3% over last year.

Financial Safety and Soundness

Adequacy of reserve fund. (98 A-11)

Maintain adequacy of reserve fund based on estimates derived by GNMA's capital adequacy.

09/30/97 (Outcome)

(C) Preliminary (unaudited) results for FY 1997 indicate a record 17% increase in net income (to approximately $601 million), while increasing provisions for loss by $46.8 million thereby strengthening the adequacy of reserve funds for the MSB program. System is operational and reviewed by the auditors each year.

 Area

Problem

Action

Deadline

Status

Undelivered security holder payments.

To properly account for security holders' payments that have not been cashed or were returned to an issuer.

A computerized database is being developed to track receipts and disbursements related to unclaimed payments for Ginnie Mae security holders.

09/30/97

(C) Database has been developed and implemented.

Multiclass fees.

Lack of sufficient reconciliation procedures to ensure that all REMIC program guarantee fees are collected in a full and timely manner.

Establish adequate management controls to ensure the timely and complete receipt of all REMIC guarantee fees.

05/31/97

(C) Completed 5-31-97

Government Technical Representative (GTR) Contract Management enhancements

GTRs currently rely on a manual system to track funds available and expended by contract and task order.

Develop an automated system to track available funds and costs by task order and contract.

07/30/97

(C) System has been delivered to business center.

Automated Systems

Compliance with Year 2000 coding.

Evaluate all systems for Year 2000 coding errors and replace systems affected or make program changes.

12/31/98

(C) Evaluation has been completed and program changes are underway.

Quality Assurance Plan (QAP)

The Inspector General cited data reliability/integrity of performance measures as one management concern. To meet GPRA requirement, "Annual Performance Plans and Reports," item (6), a framework for QAP was proposed.

The QAP in FY 1997 and subsequent years must be approved by the Office of the CFO and ensure the following: (1) Validation of Performance Measures should include assessment and assurance of (a) compatibility with HUD's mission and priorities, and (b) correlation and prediction of desired outcomes. (2) Determination and Review of Data Sources must identify baseline data sources for each performance measure; baseline data should be identified as the best available source of information, and performance data requirements must be a part of systems development and systems integration plans. (3) Testing of Baseline Data Sources should be on a reasonable basis, within acceptable cost/benefit ratio. (4) Certification of the implementation of a QAP to ensure items 1 through 3 above must be submitted to the CFO from A/S or equivalent. (5) Reporting -- the report must be submitted to the CFO. It should include results of implementing the QAP and any proposed modifications to performance measures or data sources as well as modification to QAP.

09/30/97

(C) Submitted July 1997.